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Privacy Policy

Privacy Policy – Party Hard Travel


Last Updated: [May 07, 2025]

This Privacy Policy explains how TBG Travel Group Ltd (trading as Party Hard Travel, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data. It applies to both our website (www.partyhardtravel.com) and our mobile app, which is available on iOS and Android.

1. Who We Are

TBG Travel Group Ltd (Party Hard Travel)
10 York Rd, London SE1 7ND
Email: [email protected]

We are the data controller responsible for processing your personal data under the UK General Data Protection Regulation (UK GDPR).

2. How We Collect Your Information

We collect information when you:

  • Make a booking on our website
  • Are added to a booking by someone else
  • Log into the Party Hard Travel app
  • Submit an enquiry or lead generation form
  • Interact with push notifications, our WhatsApp, social media or customer service
  • Use the app to view tickets, itineraries or venue details
  • Sign up to marketing or newsletters

3. What Information We Collect

Depending on how you use our services, we may collect:

From website, booking or enquiry process:

  • Name
  • Email address
  • Phone number
  • Travel dates and preferences
  • Payment details (via our third-party provider)
  • Information about guests you’re booking for

From mobile app:

  • Email address (used for login)
  • Booking and itinerary data
  • Push notification preferences
  • Device information (type, OS version)
  • App performance and usage data (via analytics tools)

 

4. How We Use Your Data

We use your data to:

  • Fulfil and manage your booking
  • Give you access to booking information and event tickets
  • Respond to enquiries and provide trip offers
  • Send important updates via push notifications or email
  • Enable your friends to access shared bookings if invited
  • Improve our website and app experience
  • Send marketing communications (if you’ve opted in or shown clear interest)

5. Lead Generation & Marketing Communications

When you provide your details through enquiry forms, pop-ups, or other lead-generation tools on our website, social media, or landing pages, we may use your information (e.g., name, email, phone number, travel details) to:

  • Contact you about relevant Party Hard Travel trips and offers
  • Send automated updates and trip suggestions via:

    • WhatsApp (automated messaging)

    • Email (e.g. via MailerLite)

    • Phone or SMS (where appropriate)

We will only use this data for marketing if you have given clear consent or there is a legitimate interest based on your enquiry.

You can opt out of marketing communications at any time by:

  • Clicking “unsubscribe” in our emails
  • Replying “STOP” on WhatsApp
  • Contacting us at [email protected]

We will never share your marketing data with third parties for advertising purposes.

6. Lawful Basis for Processing

Our lawful bases include:

  • Contractual necessity – to fulfil your booking
  • Consent – for marketing and guest invitations
  • Legitimate interest – to follow up on enquiries and improve services
  • Legal obligation – to comply with law or regulation

7. Sharing Your Information

We may share your data with:

  • Event and venue partners (to deliver your experience)
  • App or analytics service providers (e.g., Firebase, payment processors)
  • Customer support tools
  • Regulatory authorities where legally required

We do not sell your data to any third parties.

8. Data Retention

We retain your data only as long as necessary to provide services, fulfil legal obligations, and support customer service. Lead and marketing data is retained until you opt out.

9. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to processing or request restriction
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email: [email protected]

10. Cookies & App Tracking

We use cookies and similar technologies to:

  • Remember your preferences
  • Track site/app usage for analytics
  • Improve user experience

You can control cookie preferences in your browser. App tracking can be managed via your device settings.

11. Security

We implement appropriate technical and organisational measures to secure your data. Access is limited to authorised staff only.

12. Children’s Privacy

Our services are only available to users aged 17 and over. We do not knowingly collect personal data from anyone under this age.

13. Updates to This Policy

We may update this Privacy Policy to reflect changes in legal, technical or business practices. The latest version will always be available on our website.

How to Get Started

To access the app, you must first make a booking at www.partyhardtravel.com. Once booked, you can log in using the email address linked to your booking. If you booked for friends, you can invite them to view the same booking within the app.