Frequently Asked Questions

Where can I find coronavirus (COVID-19) information?
What payment and deposit plans are there?

For Event Tickets and Event Package Bookings:
A £30 per person deposit can be made. The remaining balance is due 2 weeks before the event start date.

For hotel bookings excluding flights:
A £30 per person deposit can be made. The remaining balance is due 4 weeks before your departure date.

For full holiday packages:
A £60 per person initial payment is needed to secure your booking. A payment of £39 is then due 30 days later. The remaining balance is due 12 weeks before your departure date.

How do I pay the remaining balance of my order?

Money is not automatically taken out of your bank account. You will need to login to your account to make payments towards the remaining balance of your order. You can find the account area by clicking the ‘my account’ option within our menu.

How do I log into my account? enter your booking reference number and lead passenger surname exactly as they appear on your confirmation email.

Why can’t I login to my account?

Enter your details exactly as shown on your confirmation email. If you entered your surname without a capital letter when ordering, then enter your surname without a capital letter. If you still can’t login, drop us an email at [email protected]

What does Room Only (RO), Self Catering (SC), Bed & Breakfast (BB), Half Board (HB), Full Board (FB) and All Inclusive (AI) mean?

Room Only (RO)
A room without cooking facilities and often without a fridge.

Self Catering (SC)
A room with cooking facilities including a fridge.

Bed and Breakfast (BB)
Breakfast included with your stay.

Half Board (HB)
Breakfast and dinner included with your stay.

Full Board (FB)
Breakfast, lunch and dinner included with your stay.

All Inclusive (AI)
Breakfast, lunch, dinner and alcoholic drinks included with your stay.

Can I book just events instead of flights and hotel?

Yes, even if you’ve booked your flights and hotel through another provider you can still book single events and event packages through us. But, if you do book your holiday package with us you can add the Ultimate Events Package on for a highly discounted price.

How do I collect my events package?

You wont get tickets, but instead just one wristband that will grant you entry into all of the events in your package. These wristbands are collected in resort from our reps. Check the destination pages to find your collection point.

All the information for this will be sent to you in advance of your holiday. You can also check the destination pages to find your collection point.

Can I get into the events more than once?

If you’ve already been to one event – for example the booze cruise on a Thursday, then you can’t also attend the following booze cruise the week after. However, if you’re on holiday for 2 weeks, you can spread entry across the 2 weeks – in other words you don’t have to do all the events in the first week.

What if I don’t make the collection point in time?

You will receive a message from your rep the day before you arrive explaining meeting times and what to do if you miss it so don’t panic. If you are going to miss it due to late flights, your name will be on the guest-list for any events happening on the night you arrive so you don’t miss out! Then you will have your meeting to collect your wristband the following day

How old do you have to be to book through Party Hard Travel?

It depends on the destination:

If you are travelling to Ayia Napa, Ibiza or Magaluf:
The lead passenger must be at least 18 years of age when booking. Everyone else in the booking must be at least 18 years of age before departure.

If you are travelling to Kavos, Malia or Zante:
The lead passenger must be at least 18 years of age when booking. Everyone else can be 17 years of age at the time of departure providing Parental Consent forms are completed and sent to us prior to departure.

Is Party Hard Travel legit?

Yes, we are ATOL protected and TTA licensed. TTA protection gives you a 100% financial guarantee on anything you book with us, so if anything were to happen to us or our suppliers, your money is 100% safe & secure. Having this protection helps give you peace of mind that your money is secure. We have over 500 verified reviews and have worked with over a hundred different brands including MTV’s Geordie Shore, Love Island, InTheStyle (Sarah Ashcroft), GoGetGlitter, BeautyWorks, Unidays, Joel Corry, Boohoo and more.

How do I make a change to my booking?

Just drop us an email at [email protected]
Please bare in mind there may be an admin cost for changes, plus potentially additional charges through flight companies.

Can I book transfers through Party Hard Travel?

Yes. Transfers are included in the price of all our full holiday packages.

Does the holidays come with bags?

Yes, our full holiday packages come with 22kg hold luggage and 10kg cabin luggage per person.

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