At Party Hard Travel, we are aware that you want to make sure your kids or family members are going to be safe when on holiday, especially on a party holiday. So we’ve put this little guide together, including info that we feel will put your mind at ease.
We believe that we are the new way to book a clubbing holiday. We want everyone to be able to experience all the best events in Europe without being ripped off, which is why we have everything your children or family member needs to enjoy a clubbing holiday without breaking the bank. We provide full holiday packages which include flights, transfers, baggage and hotel as standard. We’re also proud to be an official partner of Jet2 Holidays, which also means our holiday packages are fully financially protected.
We also have our best-selling Ultimate Events Packages. Our packages bundle the best events together at a highly discounted price. Getting these organised before the holiday means your child’s spending money is theirs!
After booking your child or family member will get emails regarding their booking with all the info they need. Including updates on what’s on, what to pack, top tips and more. Depending on which product they’ve got with us they’ll also get info on checking in, transfers, meeting the reps and more in the 2 weeks prior to departure. If you ever need to contact us you can do so by heading to our contact us page.
Our rep team will be present at all events across our destinations (excluding some in Ibiza). They are a support team to ensure guests are all having a great time, however, are also there for any problems or help needed.
Main communication from reps to guests is via text messages, therefore all guests have a direct contact number for the reps to text or call for anything they need at any point in their stay.
Our reps are not paid on a commission basis so they will not try to push sales in our guest’s face’s. They are there for service and receive bonuses for 5* reviews so that they can strive for an excellent customer service reputation across the board! For some of our destinations we have weekly add-on events that our guests can choose to purchase in addition to the main events package, but they’re not essential for a good holiday and this is completely up to the guest.
As well as extended UK office support hours, we have a 24-hour emergency line throughout the whole summer season in the case the rep team may not be answering.
We also work closely with the British Consulates in all destinations. They are available in working hours for any issues, and have 24/7 emergency numbers to contact. Our Rep teams receive information sessions at the beginning of season with the consulates to understand what to do in an emergency and how they can help.
We take Health and Safety very seriously at Party Hard Travel. All reps would receive basic training on health and safety reporting, all management and team leaders receive a full course in Crisis Management training. All venues used for the events have had manual risk assessments via our team and are maintained throughout the season.
There are no hidden fees! All of our package holidays are paid in advance with the events included. Whether guests have the a Full Holiday with us or just the Ultimate Events Package there will be no extortionate event fees when getting to destination.
All hotels are clearly labelled with what is included, there is a small tourist tax in all destinations per night to the hotels (normally no more than 10 Euros per person for a week). Deposits will be expected to be paid in most ‘Party’ hotels, if no damages are made then the full amount will be refunded. The amount of this is dependent on the hotel and destination which is rarely above 50 Euros per person.
Being partnered with Jet2 means our holiday packages are fully ATOL protected. But for further peace of mind we are also a member of the Travel Trust Association (TTA) which means when you book with us your money will go to our TTA trust account and is fully financially protected until you have returned from your holiday.
We have over 600 verified reviews from reviews.io with an average rating of 4.9 stars out of 5 for customer service.
If you still have questions for us or are unsure of anything, please do not hesitate to Contact Us or check out the Frequently Asked Questions we get.
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