Terms & Conditions - Party Hard Travel

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General Terms and Conditions for Booking


The Services offered by Party Hard (as defined below) can only be used by Customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance. Customers undertake to fulfil the obligations contained within these terms and conditions. The agreement between Customers and Party Hard comes into force as soon as Party Hard provides written confirmation of a booking to Customers by email.

Customers should save and/or print a copy of these terms and conditions for future reference when making a booking.

Article 1. Definitions and scope

1.1. Definitions

The following definitions have the same meaning whether they are singular or plural.

‘Accommodation’ means a hotel, villa, apartment or anything that constitutes somewhere where a customer would sleep at night.

'Customer' means a customer who reserves and/or books one or more Services offered on the Website.

'Destination Service' means the offering of tickets to events or tourist attractions at travel destinations, such as concerts or guided tours. This also includes any of our event packages

‘Essentials Package’ means our smaller events package, normally including around 3-5 events, a t-shirt and a wristband. Live details of what is included in each will be on our website when purchased

‘Events’ means anything such as live music, party, booze cruise, which our guests can visit and / or buy on the website

‘Events Package’ means any package formed of events that are sold by us, normally called an essentials package, ultimate package or VIP package. This doesn’t include the purchase of more than one or more single event tickets not packaged together by us

'Flight-Plus' means a Service as defined in section 3.7 of these General Terms and Conditions.

'General Terms and Conditions' means these general terms and conditions for booking and use, as amended from time to time.

‘Guest’ mean anyone that purchases any product through us

'Package Holiday' means a Service as defined in section 3.6 of these General Terms and Conditions.

'Party Hard' means Party Hard

‘Party Hard Travel’ means the trading name for Student Getaways Ltd, a company incorporated and resident for all purposes in the UK, under company registration number 07727588, and whose registered office is F15, 11 Midleton Road, Guildford, GU2 8XW

'Rules and Restrictions' means the terms and conditions applicable to the Suppliers with whom the Customer has concluded a separate contract (such as airlines’ conditions of carriage).

'Service' means a service offered on the Website, such as the booking of transport services, accommodation services, car hire services, Destination Services, events, event packages, insurance, Flight-Plus bookings and package holidays.

'Student Getaways Ltd’ means Student Getaways Ltd, a company incorporated and resident for all purposes in the UK, under company registration number 07727588, and whose registered office is F15 11 Midleton Road, Guildford, GU2 8XW

'Supplier' means a supplier of Services, such as an airline, hotel, tour operator (including Party Hard), car hire company, event supplier, insurance provider or Destination Service supplier.

‘Ultimate Package’ means our bigger events package, normally including around 5-8 events, a t-shirt and a wristband. Live details of what is included in each will be on our website when purchased

‘VIP Package’ means our biggest events package, normally including around 5-8 events, a t-shirt and a wristband and a few extras. Live details of what is included in each will be on our website when purchased

'Website' means the www.partyhardtravel.com website.

1.2. Scope

These General Terms and Conditions apply to offering and providing of the Services by Party Hard. Party Hard operates the Website which acts as an interface between the Customer and the various Suppliers offering the Services, including Party Hard.

These General Terms and Conditions are subject to the Suppliers' Rules and Restrictions which the customer must look into before booking directly on the supplier website, for which the customer accepts at the moment that a booking is actually placed. It is the Customer's responsibility to familiarise himself/herself with the Suppliers' Rules and Restrictions and any third party booking service supplier’s terms and conditions.

The General Terms and Conditions can be changed by Party Hard at any time without prior notice, although such changes will not apply to bookings that have already been accepted by Party Hard on behalf of the Supplier(s) concerned. It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.

Article 2. Booking via the Website

2.1. The Customer's legal authority

The Website helps the Customer to find travel products and to make the necessary reservations, and acts as an interface in the transactions involved with the Suppliers. The Customer (either the lead passenger or someone linked to a passenger, normally a parent or guardian) must be at least 18 years old, be legally authorised to enter into contractual obligations, have the requisite consent or authority to act for or on behalf of any persons included in a booking and must use the Website in accordance with these General Terms and Conditions and the Website Terms of Use. On an exceptional basis, and on Party Hard's exclusive discretion, Party Hard will accept bookings from a Customer who is (or will be on the date of travel) 17 years old if evidence of parental or guardian authority is provided at the time of booking, including a confirmation that such parent/guardian is financially responsible for the Customer. A Customer aged under 18 at the time of booking will not be able to be a lead passenger on a booking. For further information, please call Party Hard on the number provided on the Website.

The Customer is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her user name and password. The Customer guarantees that the information entered by him / her on the Website in relation to him / her and, if applicable, his / her travelling companions is accurate.

Any use of the Website that is fraudulent or is in conflict with these General Terms and Conditions shall be reason for refusing the Customer access to the Services offered by Party Hard and the Suppliers or to the other functionalities of the Website.

2.2. Confirming and cancelling orders (Subject to Sections 3.4, 3.6 and 3.7 where applicable)

2.2.1 Confirming

Confirmation of a booking, which includes the essential elements such as the description of the Service(s) booked and the price, will be sent to the Customer by e-mail. If the Customer does not receive a confirmation e-mail within 24 hours of placing the booking, he / she should contact Guest Services at info@partyhardtravel.com.

Party Hard does it utmost to ensure everything that is booked is correct and is what the customer wants, however, it is the customer’s responsibility to look over the confirmation, travel vouchers and the ATOL certificate to ensure all the information on them is what they want.

It is expressly agreed that the data stored in the information systems of Party Hard and / or its Suppliers shall constitute proof with respect to the bookings made by the Customer. Data stored in computers or electronic media are valid proof, and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.

2.2.2 Cancellation

All cancellations must be requested by email at info@partyhardtravel.com or by calling our office, the number of which can be found on our website.

All such requests will be dealt with on behalf of the Suppliers concerned. The Customer does not have an automatic right of cancellation unless such rights are provided by the individual Suppliers under their Rules and Restrictions (which can be provided to the Customer prior to booking on request).

In the event of cancellation or partial cancellation of a booking by the Customer, charges may be imposed by the applicable Suppliers. Where a cancellation affects more than one person on the booking, any applicable cancellation charge will be applied in respect of each person on the booking.

In the event of cancellation of the package holiday booking by the Customer, Party Hard and Supplier can require compensation to cover the costs of the travel arrangements already made. In addition to this, a standard cancellation charge may be made by the Suppliers of each element of the package holiday in respect of each cancellation as well as £50 per person by Party Hard. Where a cancellation affects more than one person on the booking a cancellation charge will be applied in respect of each person on the booking. In general, customers can expect to lose all money currently paid, as well as having to pay a £50 per person fee. Please note that packages are subject to the Rules and Restrictions of the Supplier and separate cancellation charges imposed by the Supplier may apply.

If the Customer does not present himself / herself at the departure of the trip and/or fails to use some or all of the Services booked, refunds will only be awarded to the Customer in line with the Rules and Restrictions of the applicable Suppliers as notified in the booking process. The Rules and Restrictions of Suppliers of air transport services are available on the suppliers website. Specific Accommodation Supplier Rules and Restrictions are provided prior to making a booking.

A fee may be imposed by the applicable Supplier in the event of a cancellation or change to a booking – please refer to the Rules and Restrictions notified in the booking process for more details. Most airlines charge a 100% cancellation fee. In some cases, where Party Hard charge less than £150 per person deposit, Party Hard will be able to claim from the customer the difference between their deposit and any fees incurred by Party Hard in cancelling the booking. This includes, but is not limited to, loss of any monies already paid out by Party Hard to relevant suppliers and any relevant cancellation fees.

We reserve the right to cancel your booking if full payment is not received in a timely fashion.

2.2.3 Change of booking

If after making the booking the Customer wants to change any element of their booked and confirmed trip, the Customer should call Party Hard immediately. A fee may be imposed by the applicable Supplier in the event of a change to a booking – please refer to the Rules and Restrictions of the specified supplier. Please note that a journey can be made up of more than one ticket and most airlines do not allow for changes to the booking without significant charges. Once Customers have decided what they want to do, they must email info@partyhardtravel.com with all confirmations. An admin fee for the change on top of any extra costs charged by the Suppliers will be charged by Party Hard.

2.2.4 Replacement of Participant

A registered participant in a trip can be replaced by a third party if Party Hard is informed of this at least 15 days before the start of a trip. However, Party Hard can object to the change of traveller if the traveller does not comply with the Supplier's Rules and Restrictions or their participation is in conflict with legal regulations. If a replacement person enters into the contract, then the Customer, together with that replacement person, are jointly and severally responsible for the cost of the trip and any additional costs (including administration fee) arising from the inclusion of the third party and including any cost to Party Hard for making the change.

2.2.5 Reimbursements

In the event of a refund to the Customer after the above deductions, the relevant amounts will be transferred back by the party that took the original payment (such as Party Hard, a Supplier, or such other party as may appear on Customer's credit card or bank statement) to the payment card used to make the original booking. Any booking charges applied will not be eligible for reimbursement. Customers should note that refunds can take up to eight weeks.

2.2.6 Restricted Fares

Unless otherwise stated by the Customer, it is assumed that the Customer requires the least expensive Services. Such services (e.g. "economy class") may be provided without any possibility of modification or cancellation. In such cases, the Services cannot be provided in a different manner or at a different time or place to those contracted.

2.3. Travel documents

The travel documents provided for a Service ordered through the Website will be sent to the e-mail address given by the Customer when making his / her reservation two weeks before a customers departure.

In relation to ATOL Certificates, the Customer will receive an email with this as an attachment shortly after booking payment has been completed. In the unlikely event that the Customer has not received the ATOL Certificate email within 48 hours of completing their booking payment the Customer should contact Party Hard on 0203 627 4443 or email info@partyhardtravel.com.

Where a customer selected post as their delivery method for any services, in the unlikely event that physical travel documents are required, these will be sent to the address given by the Customer when making his / her reservation. Travel documents can only be delivered to addresses in United Kingdom and will not be delivered to addresses in other countries. Party Hard reserves the right to charge a non-refundable fee which will be notified at the time of booking to post or courier travel documents to Customers.

Party Hard does not guarantee any delivery times, and will not be responsible for physical travel documents sent by post or courier not reaching the Customer before the departure date (whether due to failure by the delivery service chosen or otherwise). Customers should allow sufficient time for the chosen delivery method to ensure that they receive their physical travel documents in advance of their date of travel. It is the Customer’s responsibility to ensure that the address they provide for postal or courier delivery of tickets is correct.

If the delivery of travel documents is impossible because of an error made by the Customer in providing his / her personal details neither the Supplier nor Party Hard shall be liable and the customer will be required to pay for postage again and a £10 admin fee if it needs to be re-sent out.

Article 3. Specific Services

Party Hard operates the Website, which acts as an interface between the Customer and the Suppliers with respect to offering and supplying all Services.

The purpose of this Article is to provide details of the terms and conditions of use of the Services provided by the Suppliers for the Customer's information. These details are not exhaustive and do not replace the Suppliers' Rules and Restrictions. In the event of any conflict or inconsistency between the General Terms and Conditions and the Rules and Restrictions or any third party booking service supplier’s terms and conditions, the Rules and Restrictions or the third party booking service supplier’s terms and conditions will prevail. The Rules and Restrictions of Suppliers are made available prior to making a booking on their respective websites or if not, on our own website.

Except in the case of regulatory requirements to the contrary, these details do not give rise to any obligation or liability on the part of Party Hard.

3.1. Air Transport Services

Air transport services may be offered separately or as part of a Flight-Plus (see Section 3.7) or package holiday and are subject to the Rules and Restrictions (including conditions of carriage, fare rules and restrictions) of the Supplier. The Rules and Restrictions may include restrictions on and/or charges for cancellation and changes. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking on their own website.

Any money paid to an authorised agent (for the purpose of the Air Travel Organisers Licensing Regulations (ATOL) 2012) of Party Hard in respect of a Flight-Plus or a Party Hard flight-inclusive Package Holiday is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent's obligation to pay it to Party Hard for so long as Party Hard do not fail financially. If Party Hard do fail financially, any money held at that time by the agent or subsequently accepted from the Customer by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to Party Hard.

If Party Hard receives payment on behalf of the Supplier from the Customer for a booking of air transport services, Party Hard acts as agent of the Supplier of the relevant air transport services. This means the Customer's contract for the air transport services is between the customer and the Supplier of the relevant air transport services.

Prices and fees for some low-cost flights originating outside of the UK may be in another currency (e.g. EUR), which we will provide an estimate for in GBP. The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, your statement may include a non-sterling transaction fee charged by your card issuer to process the transaction. Party Hard is not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.

EU Community list

In accordance with EU regulations, details of air carriers that are subject to an operating ban within the European Community is available at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm.

3.1.1. Air transport terms and conditions

The Customer is responsible for complying with the instructions of the airline and/or tour operator, in particular with respect to flight check-in times. In particular, the Customer acknowledges and agrees that:

  • Party Hard has no control over the allocation of seats on any air transport, even if pre-booked with the airline, and does not guarantee that specific seats will be available on departure.
  • Party Hard has no control over any indications of the hours spent flying which are provided by the Supplier of the relevant air transport and are given for guidance only and are subject to alteration and confirmation.
  • It is the Customer's responsibility to confirm his / her return flight in accordance with the requirements of the Supplier of the relevant air transport.
  • It is the Customer’s responsibility to check in for his / her flights. If you are unsure on how to do that, please contact us immediately. Most airlines require you to check in before you get to the airport, and if you don’t, they normally charge you an airport check-in fee that will be covered by the Customer.
  • If the Customer is taking baggage, it is down to them to inform Party Hard so we can add this to your booking. Failure to do so may lead to a higher fee to check in bags at the airport.
  • If Customer books a return journey and does not use the outward flight, the airline may cancel the return flight without refund. This also applies if the return flight is not taken and insofar as the travel is not taken at all. The Customer must use flight coupons in sequence.
  • In the case of special or charter flights, the name of the airline, the flight schedule, the aircraft type, the itinerary and possible intermediate stops are only given as an indication of the outward and return flights in the trip. In accordance with a Supplier's Rules and Restrictions, these flights, aircraft types and flight numbers can be subject to change, and can be moved by up to 24 hours, even after confirmation.
  • Additional charges may be imposed by some airlines for meals, luggage, preferred seat selection, etc. Party Hard is not responsible for such charges and information on charges shown on the Website are for information only and may be amended by airlines at any time.
  • The Customer must comply with all air transport Supplier's Rules and Restrictions on the carriage of pregnant women.

For further guidance on preparing for a flight please refer to Party Hard's online Customer Support resources here

3.1.2. Administrative and / or health regulations

International Travel: you are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Party Hard has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Online medical advice for travellers can be found at the Department of Health's website currently located at http://www.doh.gov.uk. Otherwise, for medical advice regarding your journey, please contact your doctor.

Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board. For more information, see the UK Civil Aviation Authority website:

For UK citizens a valid 10 year passport is necessary for all holidays offered on the Website. Some overseas countries have an immigration requirement that a Customer's passport is valid for a minimum period after the Customer enters that country, typically six months. If a Customer's passport is in its final year of validity, the Customer is advised to confirm the requirements of the destination before making final travel plans. The name on the passport must exactly match the name on the ticket, otherwise the Customer may not be able to travel and insurance may be invalid. If, after booking a holiday but before travelling, any member of the Customer's party changes their name, e.g. as a result of getting married, the customer must notify Customer Services

British citizens are advised to consult the Identity and Passport Service for additional information on passport requirements. For information on visa requirements, Customers are advised to contact the embassy of the country they propose to visit. Non-British citizens are advised to consult their embassy or passport office for information and advice on visa and passport requirements required for the countries they propose to visit (and for return to United Kingdom).

Please note: It can often take some time to obtain a visa, so Customers are advised to apply in plenty of time. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

To comply with UK and International regulations on Border Control and Aviation Security, before travel you must provide passport and certain other information, for each person travelling to the airline that is going to carry you (‘Advance Passenger Information’ or ‘API’). You will receive an email from Party Hard six weeks before your departure date giving you this information on. If you have not received it by this point, it is the customer’s responsibility to let Party Hard know so we can ensure you have no problems getting on your flights. Failure to provide API by the deadlines stated (which may be several weeks before travel), could mean you can’t travel or, if the airline allows you to submit the information at the airport, you may be charged for this.

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Party Hard urges passengers to review any travel prohibitions, warnings, announcements and advisories issued by The Foreign and Commonwealth Office Travel Advice Unit prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found from the following sources:

  1. http://www.fco.gov.uk/en/travelling-and-living-overseas/
  2. Foreign and Commonwealth Office Travel Advice Service on 0845 850 2829 (24hrs, 7 days a week) (BT - 4p per min. Other networks vary)
  3. TravelAdvicePublicEnquiries@fco.gov.uk

BY OFFERING TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, PARTY HARD DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK.

All travellers wishing to enter or transit through the USA under the Visa Waiver Program (VWP) must apply for authorisation to travel using the Electronic System for Travel Authorisation (ESTA). Please allow sufficient time when making an ESTA application. It is recommended that such an application is made at least 72 hours before departure. For further information please visit the US Department of Homeland Security's website at https://esta.cbp.dhs.gov

A number of governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft. The data will be collected either at the airport when a Customer checks in or in some circumstances when the Customer makes his/her booking. Accordingly, the Customer is advised to allow extra time to check in for his/her flight.

3.1.4. Special fares

The flight routes offered may include special fares which offer the best price, but do not necessarily take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey, however, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during the booking process and are clearly identified both on the Website and on a Customer's email confirmation.

Airmiles and vouchers from loyalty Programs may not be used when booking flights through the Website.

If the Customer has benefited from a discount, the associated special fares should be shown during the booking process before he / she confirms the reservation or on their confirmation email. If not, the Customer needs to contact us to confirm

3.1.5. Liability

The Customer is reminded that an airlines' liability for death, personal injury and other damages is normally limited by national law, by an international air transport treaty, or by the airline's own Rules and Restrictions including their conditions of carriage.

3.1.6. Electronic ticket

An electronic ticket is a ticket with no physical form. When using this type of ticket, the Customer must go to the check-in desk of the airline concerned and show a valid travel document (passport, visa, identity card, etc.) or check in online in order to obtain his / her boarding card. The Customer must strictly observe the times for checking in and it is their responsibility to do this

3.1.7. No replacement passengers

Replacement passengers for flights may not be put forward.

3.1.8. Operating airlines

Customers are advised that in some cases flights booked with one airline may be operated by another airline – details of the operating airline, where different, are indicated on the Website. The operating airline will charge the Customer for the flight and will appear as the merchant on the Customer's credit card or bank statement. Payment may also be charged by other Suppliers for the Services booked however the total amount charged will not exceed the total price of the Services.

3.1.9. Denied Boarding Compensation

If an airline cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a Customer's stop-over or destination point, or causes a Customer to miss a connecting flight on which a Customer holds a reservation, the Customer may be entitled to certain remedies from the airline.

3.2. Accommodation Services

Accommodation may be offered separately or as part of a package holiday or Flight-Plus. The Services are subject to the Rules and Restrictions of the Suppliers offering the accommodation which will be made available before booking. The Rules and Restrictions may include restrictions on and/or charges for cancellation and/or changes imposed by the Suppliers.

Subject to section 3.2.6 and 3.2.7., any pre-paid "pay online now" hotel bookings and Party Hard Unpublished Rate (as defined on the Website) hotel bookings will require that a Customer's credit card is charged for the full payment upon reservation. Other hotel bookings will require bank card or credit card details to secure the reservation and final payment will be settled directly with the hotel during the stay. Please refer to the details shown during the reservation process to confirm how and when payment will be made. Prices shown on the Website do not include any fees or charges for optional supplements, including minibar snacks, telephone calls and usually air-con.

If a Customer does not show for the first night of the reservation and plans to check-in for subsequent nights in the reservation, the Customer must confirm the reservation changes with Party Hard no later than the original date of check-in to prevent cancellation of the whole reservation. If the Customer does not confirm the reservation changes with Party Hard the whole reservation may be cancelled and refunds will only be due to the Customer in line with the Rules and Restrictions of the applicable Supplier as notified in the booking process.

Any Customer who does not cancel or change their reservation before the cancellation policy period applicable to the hotel which varies by hotel (usually 24 to 72 hours but it can be instantly on booking) prior to the date of arrival will be subject to the charges shown in the Rules and Restrictions for the hotel reservation. Customers should note that some hotels do not permit changes to or cancellations of reservations after they are made and these restrictions are shown in the Rules and Restrictions for the hotel reservation.

You may not book more than three rooms online for the same hotel/stay dates. If we determine that you have booked more than three rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book four or more rooms, you must complete the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable deposit if required by the hotel.

3.2.1. Use of rooms

The Customer is reminded that, in general, rooms are only available from 14:00 and have to be vacated by 12:00, irrespective of the time of arrival or departure or the means of transport used.

Single rooms generally have one bed and a supplement is often payable for these rooms. Double rooms usually have either two single beds or one double bed.

3.2.2. Classification

The indication of the comfort level given to hotels in the descriptions on the Website corresponds to a classification based on local standards in that country, which can differ from standards in the United Kingdom. This classification is provided only as an indication. Customers should be aware that standards can vary between hotels of the same class in different countries, and even in the same country. It is important to read carefully the individual hotel descriptions. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated.

1 star: These have the lowest prices. The accommodation meets the minimum requirements for facilities and is in general clean and simple.

2 stars: Simple accommodation with a little more attention to style and ambiance, yet still for a low price. The facilities and the service are limited. A certain number of public rooms, a shop or, for example, a café could be included. 3 stars: For the traveller who wants a little more and appreciates service, quality, style and comfort. Also recommended for families. There are conference rooms and/or a restaurant, and sometimes other facilities, such as a swimming pool or services for business travellers.

4 stars: First-class accommodation for the more demanding guest. Attention has been paid to luxury, hospitality and service. A top-quality restaurant and a wealth of facilities can be expected at these reliable hotels. First-class accommodation for business travellers.

5 stars: Top-class accommodation that meets the highest requirements. These hotels offer impeccable personal service, tasteful and elegant facilities and all possible comforts. The best hotels in the world.

It is possible that, from time to time, for reasons (for example a hotel is overbooked due to connectivity issues with the hotel) for reasons of force majeure (for example a hotel is closed due to a hurricane) a hotel booking is cancelled or amended. Should such events occur, Party Hard will make all reasonable efforts to notify the Customer of this as soon as possible and where possible will offer alternative accommodation in a hotel in at least the same star classification with similar services. If this offer is not taken by the Customer, Party Hard will ensure that all monies paid in respect of the hotel booking are refunded. If appropriate, for example where a technical issue on the part of Party Hard has caused a booking to be cancelled or amended and such cancellation or amendment directly causes loss to the Customer, Party Hard will also pay reasonable compensation to the Customer.

3.2.3. Activities

It is possible that, from time to time particular activities offered by the Suppliers that are shown in the description of the accommodation on the Website are cancelled, for example as a result of weather conditions or other reasons beyond the Supplier's reasonable control, during out-of-season stays, or if the required number of participants for the activity is not achieved.

Where sightseeing is concerned, the sequence of the various tourist attractions is shown only as an indication. This can be changed by the Suppliers.

3.2.4. Meals

If meals are part of an accommodation package, the number of meals depends on the number of overnight stays. Full board normally includes breakfast, lunch and dinner. Half board normally includes breakfast and either lunch or dinner, depending on the package. Accommodation which includes main meals generally commence with dinner on the day of arrival at the hotel and terminate with breakfast (on half board) or lunch (on full board) on the day of departure. If one or more meals cannot be taken, no refunds will be made.

The Customer is reminded that, unless specified otherwise on the Website, drinks are not included with meals. If drinking water is not available, the Customer will bear the cost of buying it himself / herself.

3.2.5. Taxes

The local authorities in certain countries may impose additional taxes (tourist tax, etc), which generally have to be paid locally. The Customer is exclusively responsible for paying such additional taxes. The amount of taxes can change between booking and stay dates. In the event that taxes have increased as at your stay date, you will be liable to pay taxes at the new higher rate.

3.2.6. Party Hard Unpublished Rate/Secret Saver hotels

When available, Party Hard may offer additional, discounted hotel booking options on the Website. These hotels, called Party Hard Unpublished Rate or "Secret Saver" hotels, are different from other hotels offered on the Website in several important ways. The name and exact address of the hotel are not shown until after payment has been made for the booking. All bookings are final and cannot be changed, refunded, exchanged, cancelled, or transferred to another party. The Customer's credit card will be charged for the amount shown even if they do not use the booking. Room type will be determined by the hotel based on the number of guests provided at the time of booking. All reservations are booked for stays in non-smoking rooms (subject to availability). Hotel room assignments are determined at check-in and upgrades are not available. The maximum number of Party Hard Secret Saver rooms that can be booked at one time is six. All Party Hard Unpublished Rate rooms will be booked under the same name, and the guest under whose name the reservation is made must be present at check-in. Party Hard Unpublished Rate hotels are not eligible for hotel reward or club programs. Upon check-in, guests must present a valid ID and credit card in their name (the amount of available credit required will vary by hotel). Debit cards may not be accepted.

3.2.7 Pay now online or pay later at hotel

With hotels, the Customer may be presented with the payment option to "pay online now" or "pay at hotel later". If the Customer selects the "pay online now" option, Party Hard will charge the amount to their credit card in GBP immediately. If the Customer selects "pay later at hotel", the hotel will charge the Customer's credit card in the local currency of the relevant hotel at the time of the Customer's stay. In addition to any other taxes and fees payable by the Customer as set out in these General Terms and Conditions, taxes and fees may vary depending on which payment option the Customer chooses. Please note that some hotels may require a deposit which may or may not be refundable (please see Suppliers Rules and Restrictions). Tax rates and foreign exchange rates could change in the time between booking and stay. Your credit card provider may also charge a foreign currency conversion fee. Party Hard vouchers may only be applied to "pay online now" bookings.

3.3. Car hire

Car hire services are offered separately or as part of a package holiday or Flight-Plus (see 3.1.11 above). These Services are subject to the Rules and Restrictions of the car rental companies.

For reservations of "Supplier Special Rate" offerings, the Supplier will provide the use of the car directly to Customers and Party Hard acts merely as an intermediary in the transaction. Party Hard, acting on behalf of the Supplier will collect the price of the car hire from Customers. However the amount payable by Customers may not be the full contractual price for this rental; Party Hard may in its discretion make a contribution on behalf of a Customer to the rates payable for booking car hire. In these cases the rates displayed on the Website reflect the total price less any contribution by Party Hard and show the amount payable by Customers. In the event of any permitted refund, Customers shall not be entitled to a refund of more than the amount actually paid by them.

3.3.1. Method of payment

The Customer making the booking must present a credit card when collecting the vehicle. Debit cards are not accepted and the Customer must check which credit cards are accepted by the Supplier.

The Supplier may submit an authorisation request to the credit card company during the period of car hire by way of a deposit. The Customer must therefore contact his / her credit card company to ensure the payment card limit is suitable for this purpose.

If the Customer does not comply with the terms set out above, the Supplier will not make the vehicle available and the full price of car hire will be charged.

3.3.2. Supplements

Additional charges may be payable locally such as refuelling, additional driver charges, young driver surcharge and delivery and collection fees. The Customer acknowledges that in no event shall Party Hard and/or Suppliers including Party Hard be liable for such additional charges as detailed or otherwise.

An excess amount may be applicable in the event of theft or damage to the hire car. This will vary depending on the Supplier and country of rental. Purchase of an optional insurance locally (called super CDW or super TP) will remove/reduce the excess applicable. The Customer acknowledges that in no event shall Party Hard and/or Suppliers including Party Hard be liable for such excess or provision of additional insurance as detailed or otherwise.

Petrol is not usually included in the hire tariff. For the hire of vehicles in certain countries, such as the United States of America, certain Suppliers automatically add charges for filling the fuel tank when the vehicle is returned. In addition, certain Suppliers charge a supplement if snow tyres are used.

Unless agreed otherwise, the Customer must return the vehicle to the branch of the Supplier from which it was collected. If the Customer does not comply with this, the Suppliers may charge a one-way supplement.

Child seats are available on request and are payable locally.

3.3.3. Collection/use of the vehicle

Drivers must usually be aged between 21 and 65 although this can vary between Suppliers and from country to country. It is the Customer's responsibility to check this with the Supplier. Additional charges may also apply if any driver is aged below 30.

All drivers must produce a full valid driving licence for the category of vehicle rented when taking delivery of the hire car. The driving licence must be held for at least one year (although again this may vary between Suppliers as well as from country to country) and an international driving licence may be required. Customers should check the Rules and Restrictions of the Supplier offering the car-hire for details of all applicable criteria for booking car-hire.

The Customer is reminded that some Suppliers do not permit the rented vehicle to be used outside the country in which it has been rented.

No refunds shall be given in relation to non-utilised rental days.

3.4. Destination Services

Destination Services may be offered separately or as part of a package / flight-plus holiday. These Services are subject to the Rules and Restrictions of the Suppliers offering the local activities and are not usually transferable, nor eligible for refunds or changes (unless cancelled by the Supplier).

3.4.1. Activities

It is possible that, occasionally, Services offered by the Suppliers that are shown in the description on the Website are cancelled for reasons such as weather conditions, or other reasons beyond the reasonable control of the Supplier , out-of-season stays, or if the required number of participants for the activity is not achieved. Customers are referred to the applicable Supplier's Rules and Restrictions in relation to refunds in such circumstances.

3.4.2 Transfers

Transfers means the transportation offered by selected suppliers from the airport to the hotel. This can be in the form of a private vehicle e.g. a taxi or as a shared shuttle transfer e.g. a coach. It is the customers responsibility to follow the instructions on the transfer voucher that gets sent by Party Hard to them, to ensure they get picked up and dropped off at the airport / hotel.

3.5. Package holidays

Package holidays are provided by Suppliers such as Party Hard and are subject to the Rules and Restrictions of the providers of the holidays. Customers must read these Rules and Restrictions before booking.

A package holiday is a trip, for a single price, with a stay of longer than 24 hours (or including an overnight stay), in which at least two of the following three elements are offered.

- transport; - accommodation; - a tourist service that does not form part of the transport or accommodation, but is a significant part of the total price. The sale of package holidays is governed by the Package Travel, Package Holidays and Package Tours Regulations 1992. These provisions are supplemented by the following conditions.

3.5.1. Reservations

Acceptance by the Supplier of reservations made by the Customer will depend on availability of the package holidays. Suppliers do not have to give reasons for refusing to accept a reservation.

Acceptance by the Supplier is formalised by sending a confirmation of reservation by e-mail within 24 hours of a booking being placed by the Customer. No amount will be charged to the Customer until the time of confirmation by the Supplier(s) of the availability of the service.

3.5.2. Prices

The trip descriptions on the Website specify the Services included in the price for each trip. Prices are shown in GBP.

The Customer should be aware that the local authorities in certain countries can impose additional taxes (tourist tax, etc), which have to be paid locally. The Customer is exclusively responsible for paying such additional taxes.

Unless expressly stated otherwise, prices do not include insurance, airline services, excess baggage charges, transport from the airport to the accommodation, visa and vaccination charges or any personal expenses (laundry, telephone, drinks, room service, tips, etc.), nor excursions or the use of sports facilities, nor any more general costs that are not expressly included in the confirmation of reservation.

The prices shown on the Website and Party Hard's mobile application can be changed at any time without prior notice. Such changes do not apply to reservations already accepted, unless the changes were made more than 30 days before the intended departure date as a result of fluctuations in transportation costs, fuel costs, dues, taxes, fees such as landing taxes or embarkation/disembarkation fees at ports/airports and exchange rates. Supplier will absorb - and the Customer will not be charged for - any increase equivalent to 2% of the price of the total travel arrangements, excluding insurance premiums. The Customer will be charged for the amount over and above this. If this means the Customer has to pay an increase of more than 10% of the price of the total travel arrangements, the Customer will have the option of accepting an alternative holiday if the Supplier is able to offer one (if this is of equivalent or higher quality the Customer will not have to pay more but if it is of lower quality the difference in price will be refunded), or cancelling and receiving a full refund of monies paid.

If Party Hard and/or the Supplier becomes aware of or is notified of any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled and the Customer shall be liable for all the expenses arising from such cancellation, without prejudice to any action that might be taken against him / her.

 

 

 

 

3.5.3 Cancellation and change by Party Hard

3.5.5.1 General

Party Hard will inform Customers immediately of changes or differences to their travel arrangements. Changes or differences to the travel contract that become necessary after the contract has been concluded and are not brought about by Party Hardin bad faith are permitted insofar as the changes or differences are not significant and they do not affect the overall character of the trip booked. Flight time information cannot be considered binding. The same rights apply to the altered arrangements as applied in respect of the original arrangements.

3.5.6 Price Changes

If the time between booking and the agreed date of travel is greater than 30 days, Party Hard retains the right to change the prices agreed at the time of booking to, amongst other things, reflect increases or decreases in transport costs (including fuel costs); payments for dues, taxes, fees such as landing taxes or embarkation or disembarkation fees at ports/airports; and change to the applicable exchange rates if the increase or decrease per person or per seat has an effect on the cost of the trip. Party Hard will absorb - and Customers will not be charged for - any increase of up to 2% of the price of the total travel arrangements, excluding insurance premiums and any amendment charges. Customers will be charged for the amount over and above this. If this means the Customer has to pay an increase of more than 10% of the price of the travel arrangements, the Customer will have the option of accepting an alternative holiday if Party Hard are able to offer one (if this is of equivalent or superior quality the Customer will not have to pay more but if it is of lower quality the difference in price will be refunded), or cancelling and receiving a full refund of monies paid. Should the price of the holiday decrease by more than 2% of the holiday cost due to the changes mentioned above the Customer will receive any refund due.

There will be no price changes within 30 days of the date of travel.

3.5.7 Significant changes

In the case of a significant change to their trip, Customers have the right to cancel the travel contract and receive a refund of all monies paid, to take a replacement package of equivalent or superior quality at no additional cost to them (if Party Hard are able to offer them such a trip) or to take a replacement package of lower quality (again if Party Hard are able to offer them such a trip) in which case Party Hard will refund Customers the difference between the cost of their original package and their replacement package. Customers must exercise their rights as detailed in section 3.5.4.2 and 3.5.4.3 as soon as possible after Party Hard have informed them of a price increase or other significant change to their trip.

With respect to a significant change to an event in an Events Package, Customers will only be entitled to a partial refund for the element that has significantly changed. For events in resort as part of an Events Package, the event refund will be limited to a maximum value of 50% of the face value of the ticket due to all events being offered at a discounted rate as part of our Events Package.

In the event that a significant change occurs, Party Hard will pay the Customer compensation as shown in the compensation table below, unless the change is as a result of situations outside Party Hard's control which neither Party Hard and/or the Suppliers could foresee or forestall even with all due care. Party Hard considers the following to be examples of significant changes to the Customer's holiday and will pay compensation dependant on the time before their departure that Party Hard notifies the Customer about the change:

  • Change of flight departure time by more than 12 hours;
  • Change of departure airport to an airport in a different city;
  • Change in the length of the holiday;
  • Change of departure date
  • Price increase of more than 10%.

In the event of more than one significant change to the Customer's holiday Party Hard will only pay compensation in respect of a single change per full fare paying adult.

Compensation Table

Time before departure date (days)

 Compensation (£)

60+

0

60-42

10

41-28

20

27-15

30

14-0

50

3.5.8 Changes by Party Hard: during travel

If, after the Customers' departure, a significant part of their pre-booked holiday arrangements cannot be provided, Customers will be offered a suitable alternative if possible at no additional cost to them. If it is not possible to offer Customers a suitable alternative or Customers do not accept the alternative arrangements for good reason, Party Hard will return Customers to the place of their departure or to another location to which they agree. If appropriate, Party Hard will also pay compensation to Customers. The amount of compensation will be reasonable, taking account of all the circumstances.

3.5.9 Supplier Rules and Restrictions

Party Hard works with Suppliers of travel products such as airlines and hotels, but does not control these Suppliers. The Services are subject to the Rules and Restrictions of the Suppliers offering the travel products. The Rules and Restrictions of Suppliers of air transport services and accommodation services are made available prior to making a booking.

3.5.10 Events beyond the parties' reasonable control

If an unforeseen event which could not have been avoided if all due care had been exercised and interferes with the holiday, then either party can terminate the contract. Where Party Hard is the party affected by such an event, Party Hard will provide Customers with prompt assistance and take the necessary measures to bring Customers back to the place where their package started. Any additional costs of the return transport will be covered by Party Hard. Where Customers are the party affected by such an event, Party Hard will not be obliged to refund them any sum for services. Customers will also be responsible for paying any additional costs associated with getting back to the place where their package began.

3.5.8 Issues During Travel

3.5.8.1 Redress and obligation to co-operate

If the holiday is not implemented in accordance with the contract, the Customer can ask for redress during the trip. The Customer's co-operation is requested here. Customers should do everything reasonable to resolve the fault. Customers should avoid damage where possible, or at least try to limit it as far as possible. Customers should report deficiencies in the holiday. If the holiday documents do not refer to a local representative, please contact Party Hard directly to report any problems. Quote in any case the holiday number, the destination and the dates of travel.

Party Hard, or any relevant local representative, will use prompt efforts to find appropriate solutions to any reported problems.

Except as provided in the Package Travel, Package Holidays and Package Tours Regulations 1992, Party Hard will not be responsible for any issues arising as a result of circumstances that cannot be attributed to Party Hard.

3.5.9 Party Hard's Liability

  • Own performance. As a careful business, Party Hard is responsible for:
    • preparation of the trip;
    • careful selection and monitoring of Suppliers;
    • accuracy of description of travel offerings displayed on the Website (insofar as Party Hard have not reported a change in the specifications before concluding the contract or where such changes are agreed with the Customer after the contract is concluded. Party Hard is not responsible for information not published by us, including information published in local, hotel or other brochures;
    • implementation of the travel contract.
  • Work for and by third parties. Unless required by The Package Travel, Package Holidays and Package Tours Regulations 1992 or other mandatory legal requirements, Party Hard is not responsible for shortcomings in arrangements brokered by parties other than Party Hard.

3.5.10 Limitation of Liability

  • Contractual limitation of liability.

Party Hard does not limit its liability for (i) loss caused by its fraud or fraudulent misrepresentation (ii) loss arising from death or personal injury caused by its negligence; or (iii) any other loss that may not be excluded or limited by applicable law. Otherwise Party Hard shall be liable only for losses which arise directly: (a) from its breach of a legal duty of care; or (b) are a result of its breach of these General Terms and Conditions, and that liability is at all times limited to a sum equivalent to three times the cost of the relevant travel product.

  • Limitation of third party liability

Claims against Party Hard for compensation are limited or excluded insofar as international treaties or other legal regulations that limit or exclude liability apply to the arrangements to be provided. Liability for air transport is governed by the applicable stipulations of international treaties including Warsaw, Montreal and The Hague Convention. These treaties limit the liability of the air carriers for death or causing physical injury (in respect of non-EU airlines only) as well as for the loss of or damage to baggage. Liability in the case of carriage by ship is also governed by the relevant legal or treaty stipulations.

Party Hard will endeavour to ensure that your holiday arrangements are made, performed or provided with reasonable skill and care by us or by Party Hard's Suppliers. Whether Party Hard's Suppliers have performed or provided their services with reasonable skill and care or not will be determined in accordance with local standards (i.e. the country's standards where the services have been performed or provided) rather than UK standards. It is the Customer's responsibility to show that reasonable skill and care has not been used if the Customer wishes to make a claim against Party Hard.

Party Hard will not be responsible for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

  1. the act(s) and/or omission(s) of a Customer or Participant; or
  2. the act(s) and/or omission(s) of a third party not connected with the provision of Services and which were unforeseeable or unavoidable; or
  3. unusual and unforeseeable circumstances beyond Party Hard's control, the consequences of which could not have been avoided even if all due care had been exercised (including, without limitation, the circumstances outlined in the section regarding "Force Majeure" below); or
  4. an event which Party Hard or the Supplier of Services, even with all due care, could not foresee or forestall.

Party Hard limits the maximum amount it may have to pay a Customer for any claims. The maximum amount Party Hard will have to pay is three times the price (excluding insurance premiums and amendment charges) paid by or on behalf of the Customer.

Party Hard may provide you with information about additional excursions and activities which are available. Party Hard will have no involvement in these excursions or activities which are neither run, supervised nor controlled in any way by Party Hard. They are provided by local operators or other third parties who are entirely independent to Party Hard. Party Hard does not accept any liability on any basis in relation to such excursions or activities and the acceptance of liability contained in this section will not apply to them. Party Hard cannot accept liability for the behaviour of others in the same accommodation or flight, or for any facilities/Services withdrawn as a result of such action.

3.5.11 Customer responsibilities and liability

Please be aware that there may be some additional costs payable in addition to the quoted price of your holiday (e.g. hotel deposit).

Customers are responsible for their actions and the effect they may have on others. If Party Hard, or another person in authority, believe:

  1. a Customer's actions could distress, upset, annoy or disturb other customers, our Suppliers or our own staff, or put them in any risk or danger, or damage property; or
  2. a Customer is unfit to travel;

Party Hard may prevent you from continuing in the relevant activity and/or end your holiday and terminate your contract. Customers may be prevented from using booked accommodation, transport, and any other travel arrangements forming part of a booking. Party Hard will not be liable for any refund, compensation or any other costs a Customer may have to pay.

Please bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. Party Hard is not responsible for any accidents which occur in or around swimming pools due to a Customer's inappropriate or irresponsible behaviour, or for any accidents which occur anywhere on properties because of any items or property which you have broken and/or have left in a way in which injury can result.

The Customer is responsible for their own timekeeping. If a Customer does not arrive to a hotel, bar, club, boat party, or bus, by the departure time, you forego the right to go on the excursion.

If a Customer's behaviour or the behaviour of any members of your party causes any transport aircraft to be diverted we and/or the carrier will hold you and those members of your party jointly and individually liable for all costs incurred as a result of that diversion.

All local laws relating to the consumption of alcohol must at all times be obeyed, including any age restrictions (Party Hard or its Suppliers will not be liable if such local laws include an age restriction which may prevent the Customer from consuming alcohol which may be included as a part of a Party Hard event, Events Package or such other product). Party Hard will have no liability for any injury, loss or damage suffered by a Customer as a result of a Customer's judgment being impaired wholly or partly by alcohol.

3.5.11 Lapsing of Liability and Limitation Complaints Period

Claims based on implementation of the trip not being in accordance with the contract should be submitted within 30 days of the contractually-scheduled end of the trip. In that case, contact us at info@partyhardtravel.com. Claims should be made in writing, in Customer's own interest. The limitation period begins on the day on which the trip should end, based on the contract.

 

3.6. Flight-Plus bookings

'Flight-Plus' means a request to book a flight out of the UK, or a flight into the UK where the Customer departs from the UK by another means and then on the same day, the day before or the day after the Customer requests to book the flight, the Customer also requests to book either living accommodation or self-drive car hire through Party Hard which takes place outside the UK and is supplied under or in connection with the flight (i.e. as part of the same holiday). In all cases the Services must cover a period of more than twenty four hours or include overnight living accommodation in order to be a Flight-Plus. If in connection with the flight, the Customer also books any other tourist services which are not ancillary to flight or living accommodation and which account for a significant proportion of the Flight-Plus, they will also form part of the Flight-Plus.

A Flight-Plus will also exist where on the same day, the day before or the day after the Customer has requested to book: a) a non flight-inclusive Package, the Customer requests to book a flight out of the UK, or a flight into the UK where the Customer departs from the UK by another means or : b) a flight-inclusive Package, the Customer requests to book accommodation or self-drive car hire outside the UK. (See section 3.6.) A flight which begins and ends in the UK (i.e. domestic flight) will not form part of a Flight-Plus. A Flight-Plus will cease to exist and this clause will not apply if the Customer cancels any component of the Flight-Plus; and as a consequence of that cancellation, the requirements set out above for a Flight-Plus are no longer satisfied. Where the Customer requests to book a Flight-Plus, Party Hard will be a Flight-Plus Arranger in accordance with the definitions set out in Regulation 25 of The Civil Aviation (Air Travel Organisers' Licensing) Regulations 2012.

3.6.1 Changes and Cancellations in the event of insolvency

  1. The failure or insolvency of a provider will have the meaning prescribed in Regulation 23 of the Air Travel Organisers Licensing Regulations 2012.
  2. If, before the Customer's intended departure on a Flight-Plus Party Hard become aware that any part of the Flight-Plus will not be provided because of the insolvency of any Supplier concerned with the provision of the arrangements making up a Flight-Plus, Party Hard will provide the Customer with suitable alternative arrangements at no extra cost. If it is not reasonably possible to make such arrangements, Party Hard will give the Customer a full refund of all monies paid to Party Hard in respect of such Flight-Plus.
  3. If, after the Customer's intended departure on a Flight-Plus Party Hard become aware that the flight arrangements will not be provided because of the insolvency of any Supplier concerned with the provision of the flight accommodation making up the Flight-Plus Party Hard will provide the Customer with suitable alternative transport back to the place of departure or to another return point to which you have agreed.
  4. If, after the Customer's intended departure on a Flight-Plus Party Hard become aware that the Customer's living accommodation or self-drive car hire will not be provided because of the insolvency of any Supplier concerned with the provision of the living accommodation or self-drive car hire making up the Flight-Plus, Party Hard will provide the Customer with suitable alternative living accommodation or self-drive car hire at no extra cost. If it is not reasonably possible to make such arrangements, Party Hard will give the Customer a full refund of all monies paid to Party Hard in respect of all unused flight accommodation, living accommodation, self-drive car hire and other tourist services forming part of the Flight-Plus.
  5. Where suitable alternative arrangements are provided as set out in clauses 3.7.1 b-d above, Party Hard will where appropriate, pay the Customer reasonable compensation, to include any incidental expenses reasonably incurred by you and evidenced by receipts. Compensation will not be payable if living accommodation or self drive car hire is offered by Party Hard us and accepted by you with a higher price than that originally booked and is supplied in the same location as originally booked where no additional payment is made by the Customer.

Party Hard, or the Suppliers identified on the Customer's ATOL Certificate, will provide the Customer with the Services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither Party Hard nor the Supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide the Customer with the Services they have bought or a suitable alternative (at no extra cost to the Customer). The Customer agrees to accept that in those circumstances the alternative ATOL holder will perform those obligations and the Customer agrees to pay any money outstanding to be paid by the Customer under their contract to that alternative ATOL holder. However, the Customer also agrees that in some cases it will not be possible to appoint an alternative ATOL holder, in which case the Customer will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).Article 4. General

4.2. Prices

The price of the Services will be as quoted on the Website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted except as stated in section 3.6.2 above. Party Hard may in some cases levy a booking fee in relation to some flight transactions made on the Customer's behalf. The Customer will be notified of all applicable charges at the time of booking. Despite Party Hard's best efforts, some of the Services listed on the Website may be incorrectly priced. PARTY HARD EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY. Party Hard is under no obligation to provide Services to a Customer at an incorrect (lower) price, even after Customers have been sent confirmation of their booking.

4.3. How Our Sort Order is Determined

Travelers have many options to help them find the perfect hotel, flight, car rental or activity. The “sort” settings at the top of the page allow travelers to order search results to their preference, whether based on price, recommended by us, or other criteria. The “filter” settings also allow travellers to include or exclude various options to suit their travel needs. If no options are selected, we will show a range of relevant options in the search results, based on the criteria outlined below:

  • Lodging: Our default sort order reflects the relevance of properties to your search criteria, as we want to make sure you are able to quickly and easily find the offer that is right for you. We measure relevance by taking into account factors like a property’s location, its review scores, the popularity of the property (measured by how many travelers on our sites make bookings at that property), the quality of the content provided by the property, and the competitiveness of the property’s rates and availability, all relative to other properties meeting your chosen search criteria. The compensation which a property pays us for bookings made through our sites is also a factor for the relative ranking of properties with similar offers, based on the relevance factors described above. On our non-default sorts (e.g., by price or by star rating), properties with the same/similar results will be ordered based on the factors above.
  • Flights: Our default sort order is based on lowest price. In cases where two flights have the same price, the shorter flight is listed first.
  • Car Rental: Our default sort order is primarily driven by price, but we may consider other relevant factors such as popularity, customer reviews, convenience of pickup location, and car type or category.
  • Activities: Our default sort order is manually curated by Party Hard’s destination managers familiar with each market, taking into account such factors as price, popularity, distance from hotel options, and traveller feedback.
  • Vacation Packages: When combining several different travel products into a vacation package, we use the criteria outlined above to determine the sort order for each product.

Additionally, we continually optimize our service to provide the best experience to travellers. Accordingly, we may test different default sort order algorithms from time to time.

4.4. Photographs and illustrations

Party Hard does its utmost to provide photographs and illustrations that give the Customer a depiction of the Services offered. The purpose of these photographs and illustrations is to show the Customer the level of accommodation and the degree of comfort, and they must not be considered to be making any representation that exceeds this purpose.

4.5. Insurance

The prices on the Website do not include travel insurance. Each person travelling on your booking must have adequate travel insurance cover suitable for the type of trip you’ve booked. In particular, you need cover for any emergencies such as illness or injury that might arise while you’re away and, for your own peace of mind, you should have cover in case you have to cancel your booking before travel. We cannot be responsible for any costs you incur as a result of failing to take out adequate travel insurance.

It is worth noting that most travel insurances become invalid if you have had an alcoholic drink.

4.6 Your Financial Protection

When a Customer buys an ATOL protected flight inclusive holiday package or a Flight-Plus on the Website the Customer will receive an ATOL Certificate. This lists the flight, accommodation car hire and/or other services that are financially protected, where the Customer can get information on what this means for the Customer and who to contact if things go wrong.

Party Hard has the following arrangements in place to ensure the security of money paid over by Customers and to arrange for their repatriation (where applicable) in the event of Party Hard's insolvency: Flight inclusive holiday packages and Flight-Plus bookings created by Customers on the Website are protected by the Civil Aviation Authority (under ATOL number T7572). Not all Services offered by Party Hard and/or other Suppliers will be protected by the ATOL Scheme. ATOL protection extends primarily to Customers who book and pay in the United Kingdom. For further information, visit the CAA website.

All bookings made through Party Hard have 100% financial protection through the Travel Trust Association. In the event of us, our any of our suppliers failing, all money is protected. In the result of Party Hard failing, the customer will either (i) still get the holiday, but performed by another agency or (ii) get a full refund. In the result of a supplier failing, Party Hard will ensure that the customer receives an alternative product of at least the same standard or quality, or if not (ii) will receive a partial refund for the element that is not performed. For events in resort as part of an Events Package, the event refund will be limited to a maximum value of 50% of the face value of the ticket due to all events being offered at a discounted rate as part of our Events Package.

Article 5. Financial conditions and payment procedures

5.1 Local taxes and Payments

Unless specified otherwise in the Rules and Restrictions, the prices of the Services shown on the Website are expressed in GBP, excluding local taxes imposed by the authorities in some countries.

The price of Services booked on the Website or by telephone must be paid either to (i) Party Hard which will accept such payments on behalf of the Suppliers, and/or (ii) directly to the Suppliers. Payment may be charged by more than one party (as will be shown on the Customer's bank or credit card statement) however the total amount charged will not exceed the total price of the Services.

The Customer shall provide the details of his/her payment card and the Supplier or Party Hard will often have to verify: (i) the validity of the payment card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the Supplier) and, (ii) the availability of funds on the payment card (to be confirmed by the bank issuing the Customer's credit card).

The reservation of any pre-paid "pay online now" hotel bookings and Party Hard Special Fare products and Party Hard Packages for destinations within the European Union is covered by the regulations for travel agents and tour operators, as set down in Articles 306-310 of the EU Principal VAT Directive [2006/112/EC].

Article 6. Customer Service and the handling of complaints

Queries or requests for information or complaints during a trip should be sent to info@partyhardtravel.com or a Customer can call on 0203 627 4443.

Complaints made post travel should be sent by email to info@partyhardtravel.com, which will receive complaints on behalf of the Suppliers. For ease of resolution Customers are encouraged to bring their complaints within 30 days of the end of a trip.

Any hard copy complaints should be directed either to the individual Supplier providing the Service using the address provided in their Rules and Restrictions or to Party Hard. Hard copies of complaints can be sent to:

Party Hard Travel
F15 11 Midleton Road,
Guildford
Surrey
KT4 8AS
(with a copy to info@partyhardtravel.com)

 

Customers are encouraged to raise any issues they experience during their trip via the number above (or as soon as reasonably practicable), or to the carrier if the dispute arose during the outward or return journey, so that measures can be taken to resolve the problem and in order to limit the damage suffered by the Customer.

Complaints about loss of, theft of or damage to luggage, clothing or personal belongings that were not under the Customer's control during the stay should be addressed to the airline or hotel.

The European Commission’s Online Dispute Resolution Platform is available at http://ec.europa.eu/odr

Article 7. Party Hard's Liability

The Customer accepts that where Party Hard acts as an interface between the Customer and the Suppliers, Party Hard will under no circumstances be held liable with respect to Services the Customer has booked with one or more Suppliers. Party Hard is not liable if and insofar as the Customer is able to claim for damages under an insurance policy such as travel and/or holiday cancellation insurance.

The information displayed on this Website has been provided by the respective Suppliers, and Party Hard does not accept any liability for any inaccuracies. Customers must ensure that they verify all information given before booking.

Customers should note that all hotel ratings shown are intended as guidance only and may not be an official rating or be in line with UK classification. Party Hard does not accept any liability in relation to the ratings shown.

Article 8/ Data Protection

By making a booking with Party Hard, the Customer agrees that Party Hard may use and disclose the information a Customer has provided for the following purposes:

·         to enable us to process a booking (which will include passing information to third party suppliers and may involve sending Customer information to countries that do not have an equal level of privacy legislation to that in the UK);

·         for market research and analysis purposes;

·         for improving customer service;

·         for the detection and prevention of fraud or other crime (which may include providing Customer information to organisations such as banks and credit card companies);

·         for compliance with legal requirements (which will include passing Customer information to public authorities such as customs and immigration); and

·          where the Customer has provided consent, for marketing contact by means of post or telephone to provide offers and details of the products and services Party Hard offers. Party Hard may also pass your details on to carefully selected third parties where a Customer has indicated they are happy for Party Hard to do so. If a Customer wishes to opt out of receiving marketing communications from Party Hard or selected third parties, the Customer can do this via our Website, by telephone or by putting your request in writing.

Telephone calls to or from Party Hard may be recorded for training and quality purposes and/or for the purposes of preventing and/or detecting crime.

If Customer has booked with via the Website, or if a Customer has chosen to be contacted by email, Party Hard will communicate with the Customer using the email address provided to supply such Customer's travel documentation. Party Hard is entitled to assume that the e-mail address provided is correct and that the Customer understands and accepts the risks associated with using this form of communication.

During a Customer's holiday, the Customer may be filmed for promotional or commercial purposes, by agreeing to these terms and conditions the Customer consents to being photographed or recorded whilst on such a trip.

Article 8. Disclaimer

Except as expressly set out in these General Terms and Conditions, all the information contained in this Website is provided without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are excluded. By accessing this Website, the Customer agrees that Party Hard will not be liable for any direct, indirect or consequential loss arising from the use of the Website, any delay or inability to use the Website, or from the Customer's use of links from the Website. The exclusions and limitations contained in this clause apply only to the extent permitted by law.

Article 9. Applicable Law

These General Terms and Conditions are governed by the laws of England and Wales. The Customer agrees that the English Courts shall have jurisdiction to hear and determine any dispute arising from the interpretation of these terms. However the Customer may choose the law and jurisdiction of Scotland or Northern Ireland if that is where the Customer resides.

Article 10. Final Provisions

If Party Hard does not invoke one of the provisions of the General Terms and Conditions at any one moment, this must not be interpreted as a cession of the right to invoke it at a later date.

If any provision of these General Terms and Conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed not to form part of this agreement with the Customer and the validity and enforceability of the other provisions shall not be affected.

Every instance of force majeure, including the interruption of means of communication or a strike by carriers, hoteliers or air traffic controllers, will lead to the suspension of the obligations in these General Terms and Conditions that are affected by the force majeure event and the party affected by the force majeure event shall not be liable as a result of the inability to meet such obligations.

These General Terms and Conditions do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these General Terms and Conditions.

These General Terms and Conditions come into force on 7 November 2016.