Frequently Asked Questions

How do I log into my account?

Click on the user icon in the top right corner of the website and enter your booking reference number and lead passenger surname exactly as they appear on your confirmation email.

Why can’t I login to my account?

Enter your details exactly as shown on your confirmation email. If you entered your surname without a capital letter when ordering, then enter your surname without a capital letter. If you still can’t login, drop us an email at [email protected]

How do I pay the remaining balance of my order?

You need to login to your account by clicking the user icon in the top right hand corner of the website. Once logged in, you’ll be able to pay off the remaining balance on your order.

For bookings including flights you will have to pay 50% of the flight costs within one month of making the booking, and the other 50% within two months of booking.

For the rest of the payment, you can pay how much you like at any time up until 4 weeks before travel.

Can I book just events instead of flights and hotel?

Yes, even if you’ve booked your flights and hotel through another provider you can still book single events and event packages through us. But, if you do book your flights and hotel through us, you’ll get the Essentials Events Package worth up to £100 included completely free. You’ll also have the option to upgrade to a bigger events package like The Ultimate or Ultimate XTRA at a heavily discounted price.

How do I collect my events package?

You wont get tickets, but instead just one wristband that will grant you entry into all of the events in your package. These wristbands are collected in resort from our reps. Check the destination pages to find your collection point.

Can I get into the events more than once?

No, the package is valid for entry once. However, if you’re on holiday for 2 weeks, you can spread entry across the 2 weeks.

What if I don’t make the collection point in time?

You will receive a message from your rep the day before you arrive explaining meeting times and what to if you miss it so don’t panic. If you are going to miss it due to late flights, your name will be on the guest-list for any events happening on the night you arrive so you don’t miss out!

Is Party Hard Travel legit?

Yes, we are ATOL protected and TTA licensed. TTA protection gives you a 100% financial guarantee on anything you book with us, so if anything were to happen to us or our suppliers, your money is 100% safe & secure. Having this protection helps give you peace of mind that your money is secure. We have over 400 verified reviews and have worked with over a hundred different brands including MTV’s Geordie Shore, Love Island, InTheStyle (Sarah Ashcroft), GoGetGlitter, BeautyWorks, Unidays, Joel Corry, Boohoo and more.

How do I make a change to my booking?

Just drop us an email at [email protected]
Please bare in mind there can be an admin cost for changes, plus potentially additional charges through flight companies.

Can I book transfers through Party Hard Travel?

Yes. As you are booking, the option to add on transfers will be available. You’ll also be able to add-on transfers at a later date by logging into your account.